Overview

At Lab Diamonds Hub, we want you to be completely confident in your purchase. This policy explains when and how returns, exchanges, and refunds are handled for lab-grown diamonds and jewelry.

1. Eligibility Window

• You may request a return within 30 days of delivery.
• Items must be unused, unworn, and in original condition, with all tags/seals intact.

2. Items Eligible for Return

• Loose lab-grown diamonds (with original IGI/GIA certificate).
• Ready-to-ship jewelry (not customized), in original packaging with all accessories and paperwork.

Important: Any tamper-evident seal, security tag, or stone-setting seal must be intact. Removed or broken seals void eligibility.

3. Non-Returnable / Final-Sale Items

• Custom or made-to-order jewelry (including bespoke designs, CAD/3D approvals).
• Engraved or personalized items.
• Resized items (except initial resizing performed by us where stated).
• Items that are worn, altered, damaged, or returned without their original certificate/packaging.
• Gift cards.

4. Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or incorrect, email support@labdiamondshub.com within 7 days of delivery with:

• Order number
• Photos/video of the issue
• Unboxing details (if applicable)

We will arrange a replacement, repair, store credit, or refund after assessment.

5. Return Authorization (RMA) & How to Start

• Email support@labdiamondshub.com to request a Return Merchandise Authorization (RMA).
• We’ll confirm eligibility and send instructions and the return address.
• Ship the item back fully insured, with tracking and signature required.
• Include all documents (IGI/GIA certificate, appraisal if any, accessories, packaging).
• Returns without an RMA or missing documentation may be refused.

6. Shipping & Risk

• Return shipping is the customer’s responsibility unless the return is due to our error.
• You are responsible for the item until received and inspected by us; please ship insured with tracking.
• Original shipping fees are non-refundable unless due to our error.

7. Inspection & Refunds

• All returns pass quality inspection (condition, tamper seals, certificates).
• Approved refunds are issued to the original payment method within 5–10 business days after inspection.
• If the original diamond certificate is missing or damaged, a replacement fee may apply (charged by the grading lab).

8. Exchanges & Resizing

If you wish to exchange for a different diamond or setting, contact us within the 30-day window; we’ll guide you on availability and pricing differences.

Initial ring resizing may be included on eligible models (see product page). Additional or complex resizing may incur a fee.

9. Policy Changes

We may update this policy from time to time. The version displayed at checkout is the most current.

10. Need Help?

We’re here to assist.
Email: info@labdiamondshub.com
Address (returns by authorization only): 9600 Rue Meilleur, Suite 435, Montreal, QC H2N 2E3, Canada